This SMS Privacy Policy explains how 365agents Inc. (“365agents,” “we,” “us”) collects, uses, and protects information for the 365agents Channel Support Texts program (the “Program”). It adds to our main Privacy Policy. If the two conflict, this policy controls for the Program.
Information we collect
- Contact details you provide: your name, company, work email, and mobile phone number.
- Consent records: how you opted in (web form, text keyword, or partner onboarding), the date and time, the exact consent wording shown to you, the page you opted in from, and basic technical data such as IP address and browser user agent.
- Message data: the content of texts you send to and receive from (650) 710-1234, delivery status, and keyword requests (such as STOP or HELP).
How we use it
- To send the texts you asked for about your partner relationship, requested demos, solution work, pricing requests, and active support requests.
- To reply to your messages and route them to the right 365agents team.
- To honor opt-out and help requests right away.
- To keep records of consent and opt-outs as required by carriers, CTIA guidelines, and the Telephone Consumer Protection Act (TCPA).
How we share it
We do not sell, rent, or share your mobile number or SMS consent with third parties or affiliates for their marketing or promotional purposes. We share Program information only:
- with the messaging service providers and aggregators (for example, our SMS carrier provider and wireless carriers) that deliver the texts, strictly to provide the Program;
- with service providers who host our systems under confidentiality obligations and who may not use the data for their own purposes; and
- when required by law, legal process, or to protect the rights and safety of 365agents or others.
All the categories above exclude text messaging originator opt-in data and consent. That information will not be shared with any third parties.
Opting out
Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message. We'll send one confirmation and then stop texting that number. You can also email support@365agents.com. We keep a record of your opt-out so we don't text you again by mistake.
Retention and security
We keep consent and opt-out records for as long as you take part in the Program plus at least five years, to show compliance. We protect Program data with administrative, technical, and physical safeguards, including encryption in transit and access controls.
Your choices and rights
You can ask to access, correct, or delete your personal information, subject to legal record-keeping requirements. Email support@365agents.com. See our main Privacy Policy for more on your privacy rights.
Children
The Program is for business partners and is not directed to anyone under 18.
Contact
365agents Inc.
18291 N Pima Rd STE 110, Scottsdale, AZ 85255
support@365agents.com · Text (650) 710-1234 (text only)